ACR68250/ACR6825 - Conflict and Crisis Negotiation

(3 units)

This course will provide an overview of law enforcement crisis negotiation and its application to crisis situations, such as domestic violence encounters and kidnapping on an individual level and hostage/barricade and standoff encounters on an organizational level. The highly applied nature of the course will incorporate research and best practice findings into case examination and interactive, experiential learning. Students will also understand and apply active listening skills, empathy, rapport, influence, and behavioral change concepts to conflict and crisis situations.