HMG40200 - Hotel Operations and Management

(3 units)

This course focuses on the key principles of hotel operations and management within the international hospitality industry. Students will learn the operations at every stage of the “Guest Cycle” (i.e., reservation, registration, stay, and check-out) as well as the hotel’s revenue cycle and the impact of rate structures on revenues. At the same time, students will understand the importance of giving quality service in guest services and will know the effects of technology on hotel operations. In order to facilitate a real-world understanding of Guest Services and Reservation Management, this class will require a hotel field trip.