FOR62140 - Communication & Human Factors in Crisis & Conflict

(3 units)

This course addresses communication and human factors as they relate to crisis management, effective mediation, and conflict resolution. The course incorporates challenges to effective communication caused by interpersonal, intrapersonal, intergroup or intragroup conflict, and the role of communication in resolving such conflicts. The course focuses on the human, psychological, social, cultural and emotional aspects of conflict and effective communication strategies, including the roles of gender, ethnicity, race, religion, culture and generation, and addresses concepts such as group processes, identity, needs, cooperation/competition, and barriers to effective communication in conflict or crisis contexts.