Catalog 2013-2014 
    
    Dec 13, 2024  
Catalog 2013-2014 [ARCHIVED CATALOG]

BUS 4020 - Service Management

(3 units)
Introduces students to service industries. Presents the unique characteristics of service industries that requires different management skills. Focuses on the impact of service industry characteristics on traditional management functions of human resources, operations and marketing. Emphasis is on theory and application of service management principles.
Prerequisites: Introduction to Business