ACR68500 - Critical Incidents, Conflict Resolution and Crisis Management

(3 units)

This incorporates theory and contemporary evidence-based models and best practices to provide an understanding of inter-group and intra-group dynamics associated with the organizational response to critical incidents such as hostage/barricade management, armed conflicts, terrorism, kidnapping, natural and other disasters, and tactical operations, which comprises the negotiations team, the tactical team, and the on-scene commander, as well as coordination of efforts with government, organizations, and the community. This course will address topics such as inter-group and intra-group conflict intervention and communication strategies, negotiation, tactical and command protocols, hostage/barricade resolution continuum options, and case studies.